Customer service

 

To inquire about an order, you can reach a customer service representative by calling

+41 21 652 95 27

Monday to Friday
8 am – 12 pm and 13:30 pm – 17 pm (Switzerland time, French/English)

except bank holidays

You can also e-mail order related inquiries only to customer.service@cellcosmet-cellmen.com, but due to security issues, please do not include order or credit card numbers in your message.

Products displayed on the website may not be eligible for sale or available to residents of certain countries. The products and services available on the website, and any samples thereof which we may provide to you, are for personal use only. You may not sell or re-sell any of the products or services, or samples thereof, which you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, at our sole discretion, may result in the violation of our Terms and Conditions.

Should you wish to change your order, please contact us immediately since all orders are filled on a very prompt basis. To learn the status of your order quickly, please contact us in order to reach a customer service representative.

Delivery information

Orders will be sent via DHL or TNT. Delivery usually occurs within 3-7 working days. Orders are dispatched and delivered on working days (Monday to Friday, except bank holidays). We are sorry, but we cannot accept orders being dispatched to APO/FPO addresses or P.O. Boxes. Cellap Laboratoire complies with all applicable local, national and international laws and regulations governing product transport.

Shipment rates per order

For all orders in standard delivery, shipping charges are free.

Return policy

Always e-mail your concerns to customer.service@cellcosmet-cellmen.com within 7 days of having received goods. Goods may be returned only with a Return Authorisation number which will be given to you as part of the return process. Further details will be supplied to you via e-mail together with the code if your request to return the merchandise has been accepted.

If you have any questions regarding our customer service, please contact us.